Office Policies

Understandably, many patients prefer not to miss work and parents prefer that their children do not miss school for their orthodontic visits. However, let us explain the situation every orthodontic office faces.

Because 90% of our patients either work or attend school, our office hours would have to be 3:30 to midnight to accommodate everyone! We are certain you will agree that such a schedule is unrealistic!

Therefore, we reserve appointments before and after work or school for appliance checks and progress checkups. This allows us to accommodate many patients for these short appointments. Longer appointments and emergency or repair appointments are scheduled during school or work hours, when more time can be spent with the patient.

As a result, our afternoon appointments are booked very heavily so that as many patients as possible do not have to miss school or work. If you want to come in at a quieter time, we suggest a morning appointment. If the patient is a student, these appointments are easy to arrange during study period, lunchtime or recess. Is is best to schedule the next visit as soon as possible, to ensure a convenient appointment is secured.

Your scheduled appointment time has been reserved specifically for you. We request 48-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 48 hours in advance, you may be charged an additional fee.

If patients are late because of unavoidable circumstances (e.g. heavy traffic), we cannot, in fairness to everyone else, "squeeze" the latecomer into the schedule. We will always offer to let the late arrival wait for an opening to occur, but this may not be convenient for you, and it may be easier to reschedule.

All failed or late appointments must be rescheduled as soon as possible! To wait four weeks for another "convenient" appointment to become available is not good policy! Since our "after school" appointments are usually booked 4-6 weeks in advance, it will probably be necessary to reschedule the missed appointment during school/work hours. Knowing that this is not a very popular option, every effort should be made to keep the original appointment!

Your understanding in this matter would be greatly appreciated, for we do not feel we can make selective exceptions. When, at times, it seems as though we are inflexible with our schedule, please remember that we are trying very hard to be on time and fair to everyone.

As always, we are available for questions or comments. We want to know when you are pleased, and we want to know when you are not!